Frequently Asked Questions (FAQs)
How do I create an account?
To create an account, click "Sign Up" on the top right corner, fill in your details, verify your email address, and complete your profile.
How do I deposit cryptocurrencies?
Once logged in, navigate to your wallet and select "Deposit." Choose the cryptocurrency type, generate a deposit address, and send funds from your external wallet.
Is KYC verification mandatory?
Yes, to comply with regulations and enhance security, completing KYC verification is required before trading or withdrawals.
How do I withdraw funds?
Go to your wallet, select "Withdraw," enter the recipient address and amount, confirm the withdrawal, and complete any security verification required.
What security measures do you have?
We use two-factor authentication (2FA), encrypted transactions, and cold storage wallets to protect your assets and account.
What should I do if I forget my password?
You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions sent to your registered email address.